SITE Job Bank List

SITE maintains a job posting board listing a variety of training positions within the insurance industry. This information is updated regularly and lists only jobs that are currently available.

Job posting is FREE to all members.

There is a fee of $75 for all non-member job posts.

To post or remove a job, please fill out the job submission form or contact ed@insurancetrainers.org

Available positions (as of 4/2/12):

• Underwriting Trainer (FL)
• Sr Manager, Property & Casualty Insurance Training Manager (PA)
• Senior Training Specialist (WA)
• Educational Training Manager (Portland, OR)
• Claims eLearning Instructional Designer (Springfield, IL)

Underwriting Trainer

Job Summary:

Searching for a place to make your mark, Citizens' progressive and empowering environment has a lot to offer. We provide a competitive benefits package that includes a retirement savings plan with a company match; medical, dental, group life, tuition reimbursement and short-term disability insurance; professional development; paid time off.

Citizens is a unique government creation with a critical public purpose; the U.S. 3rd largest property insurance writer; and a not-for-profit, tax-exempt government entity of the State of Florida, whose public purpose is to provide policyholders with affordable property insurance protection.

We have offices in Tallahassee, Jacksonville and Tampa. Tallahassee is the corporate headquarters for the organization. The Jacksonville and Tampa offices provide policy services and underwriting, claims, and customer support.

This position will support Insurance Operations Training, Underwriting and Quality Assurance. This position will participate in the development and delivery of Underwriting training, and assists in business processes improvement and preparing proactive solutions that maximize efficiencies. Maintain effective working relationships with Insurance Operations and vendors; this includes participating in the quality assurance and operational reviews.

Job Responsibilities

ESSENTIAL FUNCTIONS:  THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION.  THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

• Model ethical behavior and execute job responsibilities in accordance with the Citizens core values and ethics policies.


• Plan, organize and develop training content curricula and materials to meet training needs, both web-based and classroom based.


• Create and present training and assistance to Underwriting employees to increase knowledge and skill and achieve improved results. 


• Assist the Underwriting Organization by conducting field training at remote locations as needed.


• Identify new technology and other resources, to achieve greater efficiency and improved results.


• Assist the Insurance Operations Organization to assess the need for, and create specific training for staff, and business partners.


• Develop process-specific, competency-based education programs as assigned in conjunction with subject matter experts that will include train the trainer and end-user programs.


• Create, maintain, and update training materials to support curriculum for use in training sessions.


• Integrate and deliver property insurance training programs (e.g., policy, estimatics, systems, workflows, statutes).


• Conduct classroom based training and Virtual Instructor led (VILT) for internal staff and external business partners using audiovisual aids, classroom lectures, and printed handouts.


• Coordinate and finalize attendance rosters, grades and training activity reports.


• Participate in evaluating training courses and program effectiveness via survey monkey results, identify problem areas and make recommendations for course or program improvements.


• Participate in maintaining and updating Citizens training and system materials, documentation manuals, job aides, quick-fact reference guides and other training aids used in classroom and web-based training courses, workshops, seminars, etc.


• Responsible for the content accuracy as assigned by Manager of all instructional and web-based learning materials, including scheduled reviews and updates.


• Analyze and draft content for written communication, including informational emails, as well as talking points and job aids for internal staff.


• Serve as technical resource and SME regarding Citizens policies, procedures and insurance products during vILT & live training sessions, in training follow ups and within inter-departmental review committee meetings.


• Provide technical knowledge toward the development of content and curriculum in workgroup settings.


• Assist the Underwriting Quality Assurance Program in developing and implementing quality improvement strategies.

Job Requirements

REQUIRED EDUCATION AND EXPERIENCE:

• Associate’s degree OR 2 years relevant experience OR a combination of college education and relevant experience equivalent to 2 years of college.


• 3 years hands-on property insurance experience such as in call center, claims, underwriting, operations or in agency office (to include a minimum of 1 year within an Underwriting department or corresponding support role).
• Experience with hands-on training, course development or presentation.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate to advanced skill level using a PC and software, including Microsoft Office Suite.


• Strong ability to effectively communicate verbally and in writing, to include presentation skills.


• Knowledge of QA and training principles.


• Ability to plan, prioritize workload, organize and coordinate multiple tasks and projects.


• Ability to use problem-solving and analytical techniques.
  
• Ability to translate technical data into user-friendly documentation, coursework, process flows, etc.
• Strong knowledge and understanding of property insurance operations, underlying principles and related Florida laws and regulations.
  
• Demonstrated teaching/training skills or aptitude to teach technical materials.

Contact:
Jaime Andretta

(4/2/14)

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Sr Manager, Property & Casualty Insurance Training Manager

Job Summary:

The Sr Manager of Casualty Training is accountable for the development and implemention of training and curricula which supports key insurance functions; claims, underwriting and marketing. He/she will be responsible for managing a team which creates, tracks, evaluates and improves technical skills for all levels within the ogranization: new hires through highly experienced industry professionals.

Job Responsibilities

• Analyzes insurance training needs of the ogranization, identifies gaps, develops training plans, and implements within budget
  
  
• Develops and mainains a needs assessment process, overseeing projects of training team which focus on delivering technical skills (adjusting, rating, evaulating risk, customer service, understanding insurance products, insurance systems, etc.)
  
  
• Leads the development and continuous improvement of insurance training, curricula, and learning paths for key technical functions
  
  
• Delivers insurance training
  
  
• Evaluates and manages external insurance training vendors and training content
  
  
• Oversees evalutation process for continuous improvement, and provides key metrics to business units
  
  
• Builds and maintains close relationships with key stakeholders within business units, providing needs based training consultation to to maximize training effectiveness and organization benefit
  
  
• Works collaboratively with Tokio Marine North American Services to align technical insurance training within the business unit with overall enterprise training strategy
  
  
• Develops and manages a high performing insurance training team that can react quickly to the needs of the business, provide high levels of customer satisfaction, and is focused on continucal improvement to processes and practices.
  
  
• Coaches, mentors and develops direct reports.

Job Requirements

• Bachelor's Degree in Busienss Management, Finance, or other insurance related field; CPCU or other insurance designations strongly preferred
  
  
• Ten (10) years of experience developing and delivering P&C insurance training; additional experience in training insurance products, agent graining, customer service and/or sales training strongly preferred
  
  
• Five (5) years of experience supervising an insurance training team focused on delivering technical skills for claims, underwriting, customer service, marketing and/or sales (adjusting, rating, evaluating risk, customer service, understanding insuranc eproducts, insurance systems, consultative selling, etc.)
  
  
• Strong knowledge of functional competencies for insurance professional development; ability to create curricula to support career pathing
  
  
• Strong customer service, needs analysis and consultative skills
  
  
• Solid organization and project management skills
  
  
• Ability to work cooperatively with a matrix environment
  
  
• Experience using training technology—familiarity with PeopleSoft and Learning Management Systems a plus

Contact:
Lily Weeden

(3/27/12)

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Job Title: Senior Training Specialist  

Job Summary:

Advance your career at Liberty Mutual - A Fortune 100 Company!

Liberty Mutual Agency Corporation is seeking a seasoned Senior Training Specialist with a deep technical background in Commercial Lines Insurance. In this role, you will be responsible for delivering training to our independent Agents, as well as work closely in a consulting capacity with key stakeholders, identifying opportunities to deploy training to our target audience resulting in increased opportunity to differentiate Liberty Mutual in the marketplace and grow production. You will provide program design, development and delivery expertise on a wide array of platforms for technical training programs geared to our Commercial Lines Agents. You will evangelize our programs and products as a complement to our Territory Managers and Underwriters and will partner closely with key stakeholders to meet company goals and objectives. This position is preferably located in Portland or Seattle.

Job Responsibilities

• Deliver complex technical training programs to Commercial Lines Agents that may cross organizational levels and roles. Training delivery includes both live and virtual classroom environments, and will include but not be limited to; Technical and product training, new producer and CSR training, sales skills and techniques, and continuing education.
  
  
• Play a key role in the promotion and marketing of learning program and services to agents . Present at Agency Sales Forums and critical sales meetings to ensure that our learning services and benefits are effectively communicated.
  
  
• Act as an ambassador of products and programs with key stakeholders. Ensure internal partners are aware of and champion value drivers of training programs to enhance their offering to Agents. Solicit internal partners to provide input to process and programs.
  
  
• Conducts needs assessment to identify learning objectives. Develop training content to meet the needs of assigned client groups and/or to improve upon the quality of existing content.
  
  
• Design, develop and implement new training programs including needs assessment, curriculum design, training strategies and program delivery.
  
  
• Manage moderately complex training & development projects, working with subject matter experts, management, and instructional designers. Project work includes needs assessments, curriculum development, course content development, program assessments, participant testing/evaluations. Works with senior managers on performance consulting projects that may result in non-training related solutions.
  
  
• Identify appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point within the learning process, etc., within the context of business needs and constraints. Training methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based training, social and web-based learning platforms.
  
  
• Engage in proactive business planning. Consult with key stakeholders to identify training needs and to ensure course content, training methodologies, calendars, and training materials meet those needs. Provide resident Learning Services expertise to the business.
  
  
• Develop and administer methods and formal training program assessments/surveys to identify gaps between learning objectives and learning outcomes and to measure effectiveness of training programs. Makes recommendations based on these measurements to improve quality of training programs and changes to the curriculum.
  
  
• Evaluate and research new technologies and emerging training issues; may make recommendations to enhance or create new training programs.
  
  
• Special projects as assigned.

Job Requirements

• Bachelor's Degree or equivalent experience required, in addition to 7-10 years of experience in mix of technical and training and development roles. Advanced degree preferred, such as an MBA or M.A. in Education.


• A minimum of one (1) Insurance certification designation, such as CPCU, ARM, CIC, etc. highly preferred.
  
  
• Commercial Lines Insurance and prior experience working within an independent Agent distribution model highly preferred.
• Strong marketing and consulting skills as well as coaching and mentoring skills.
  
  
• Superior customer focus and stakeholder management skills.
• Demonstrated success in a Commercial Lines Underwriting or sales-based capacity working with independent agents OR as senior trainer within a Commercial lines organization.
  
  
• Extensive presentation experience and training facilitation and/or proven ability to engage audiences in learning topics and to quickly and effectively respond to audience needs. Excellent ability to identify different learning styles and to select optimal delivery methods to achieve desired outcomes.
  
  
• Knowledge of needs analysis; instructional/program design, development and evaluation; and adult learning concepts and learning methodologies including instructional technology.
• Demonstrated success in designing and delivering individual, organizational and training programs.
  
  
• Demonstrates strong project management skills.
  
  
• Working knowledge of adult learning principles and concepts.
  
  
• Knowledge of common e-Learning software applications; familiar with emerging e-Learning tools. Willing to explore and innovate with new technologies.
  
  
• Exceptional communication skills (verbal and written).

Contact:
For formal consideration, please apply online here:  https://lmig.taleo.net/careersection/lmigcorp/jobdetail.ftl?lang=en&job=338283

(3/01/12)

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Job Title: Educational Training Manager  

Job Summary:

Analyze, design, implement, and evaluate Agent’s insurance-related learning and performance improvement initiatives supporting the achievement of department and company business objectives

Strategy and Planning

• Collaborate with managers to identify Distribution Operations business challenges and opportunities to achieve and support our business strategy Policy, Process, and Procedures
• Support the creation of Distribution Operations policies that support business strategy and deliver consistent, value-added Insurance training solutions
• Support the execution of Distribution Operations procedures to ensure accurate and timely communication, registration, delivery, and surveying of Agency Training
• Actively monitor processes to ensure they are consistent, repeatable, efficient, and are adhered to by Distribution Operations staff Environmental Awareness/Customer Focus
• Consult with key business groups to build strong relationships, assess needs, and provide interventions that result in overall business performance improvement
• Work closely with subject matter experts to ensure that information is accurate and relevant to the target audience
• Collaborate with Distribution Operations management to ensure information aligns with strategic initiatives Technical Performance
• Lead the design and delivery of large-scale Distribution Operations initiatives to achieve desired outcomes and drive quality throughout
• Define, design, develop, implement, and evaluate curricula using blended instructional design, which includes online learning, virtual classroom materials, and instructor-led materials to create responsive, innovative, and value-added training solutions
• Implement learning, technical training, organizational development, and performance improvement solutions including coverage consulting and insurance sales instruction to improve performance across QBE
• Manage the accurate recording of program details in the appropriate systems to ensure timely information is available to aid in the planning process
• Apply comprehensive industry knowledge and organizational insight to the needs assessment and instructional design process People Management
• Support manager with general management of team, including coaching/mentoring team members to support their professional development

Job Requirements

• Bachelor’s degree or equivalent in Risk Management & Insurance, Instructional Design, Training, or related field and continuing education related to the job
• 7+ years of related experience in insurance, learning and development, or technical training with demonstrated achievements and progressive responsibilities
• Fundamental knowledge of insurance operations and project management
• Comprehensive knowledge in area of emphasis including but not limited to leadership development, insurance technical training, change management, organizational development, performance management, and distance learning
• Excellent communication and presentation skills, both written and oral
• Demonstrated ability to manage projects and strong understanding of project management techniques and methodology
• Ability to work with very limited supervision
• Proficient with PCs and applicable software
• Previous management experience
• Insurance or learning and development related designations
• ASTD member

Contact:
Jill Schoenfeld at jill.schoenfeld@us.qbe.com

(2/14/12)

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